Orders are typically processed within 1–2 business days. You will receive a confirmation email with tracking numbers once your order has been shipped. Please note that processing times may be slightly longer during high-demand periods or sales events.

We accept returns within 30 days of delivery. To be eligible, items must be unused, in their original packaging, and accompanied by proof of purchase. If the item is faulty or damaged, we will cover the return shipping and provide a replacement or full refund.

Official website purchases include a 2-year Arzopa warranty, plus an extra 1-year extended warranty after registration.